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REGISTRATION INFORMATION —

Early Bird Registration Payment Received By July 8, 2017 —

$150 per person for SAMA Members
$175 per person for Non-Members

Regular Registration Payment Received On or After July 9, 2017 —

$175 per person for SAMA Members
$200 per person for Non-Members

Fee includes the continental breakfast, lunch, break refreshment, all program presentations, and attendee handout.

Cancellations must be in writing and received by July 8, 2017 to receive a refund. Substitutions are acceptable, but please notify the SAMA office of any changes (210) 979-7530.

ABOUT THE PROGRAM — Supply Chain Management (SCM) was introduced in the 1990’s as a buzzword often used by logistics and software providers to describe the integrated network of product, information, and cash flow between the various entities in a supply chain. Supply chain management has crossed over from being a narrow management function to being a key differentiating function. Supply Chain Management focused on the customer is widely recognized as a better way of doing business in a complex global economy. Customer-Focused Supply Chain Management (CFSCM) is a strategic approach to acquiring goods and services. CFSCM is based on the idea that by enhancing your customers’ overall satisfaction with your product in the long run, you will improve the profitability and efficiency of your entire enterprise which includes your supply chain partners.

This workshop, Customer-Focused Supply Chain Management, will provide an insider’s view of supply chain management. It offers fundamental knowledge of the functions of SCM and is designed to quickly and effectively educate team members who interact with or support supply chain activities, helping to increase efficiency and generate ideas for improvements. After this course, participants can more fully contribute to the cross-functional and inter-organizational processes of a successful supply chain.

WHO SHOULD ATTEND — Supply chain management, materials management, purchasing, engineering, sales and service, human resources, customer service, marketing.

PERSONS WHO ATTEND THIS WORKSHOP WILL —

Learn the basic terminology used in SCM and be able to effectively communicate with SCM teams.

Understand the basic elements of SCM and how improvements in processes and communication can lead to increased overall customer satisfaction and profitability.

Be more fully integrated as a part of the team supporting the increasingly important SCM function.

Improve collaboration and decision-making across corporate functions/silo.

Enable supply chain teams and organizations to better meet customer’s needs.

THE WORKSHOP IS DVIDED INTO 3 MAJOR SECTIONS—

Defining customer-focused supply chain management
- Defining customer-focused supply chain management
- Basics of customer-focused supply chain management
- The customer and SCM
- Performance measures for SCM
- Benefits and financial impact of SCM
Key Elements in customer-focused SCM
- Globalization and SCM
- Outsourcing and SCM
- Risk Management, security and compliance
- Collaboration
- Information Technology
- Service/ product design
- Sustainability
Key Processes supporting customer-focused SCM
- Operational planning and control
- Supply management
- Distribution management
- Key success factors

Seminar | Customer-Focused Supply Chain Management | July 27, 2017

Thursday July 27 2017, 8:30 AM - 5:00 AM
6220 Culebra Road
San Antonio,
United States
78238

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